FAQs for online trading system v1.0

  1. What is online trading system?
  2. What is the system requirements of the online trading system?
  3. How can I view the online trading system in different languages?
  4. How can I optimize the efficiency of the system?
  5. How can I know if the system keep getting the most updated market information?
  6. How to reinstall JAVA plug-in?


1. What is online trading system?
Online trading system is a system providing online trading services. It also gives real-time/ snapshot of market information.


2. What is the system requirements of the online trading system?
Hardware
Minimum requirement: Intel i3 CPU, 64MB RAM, 60MB space in hard disk
Suggested: Intel i3 CPU, 128MB RAM, 60MB space in hard disk
Monitor/ Screen
Minimum requirement: Resolution of 1024x768, 16-bit colour
Suggested: Resolution of 1024x768 or higher, 24-bit colour
Operating system
Chinese/ English version of MS Windows XP
Chinese/ English version of MS Windows Vista (Professional)
Chinese/ English version of MS Windows 7 or later
Java
Minimum requirement: JRE 1.7
Internet
Minimum requirement: 1Mbps on-line
Suggested: Broadband/ Dedicated Internet Access


3. How can I view the online trading system in different languages?
All information on the system is available in English, Traditional Chinese and Simplified Chinese. Just click the button on the login page.


Or click the button under “設定/說明” after login




4. How can I optimize the efficiency of the system?
As the online trading system gives real-time financial data, we recommend an Internet access by Broadband to optimize the outcome. Online trading system has various function, and hence require a sufficient size of memory. We recommend to terminate other not-in-use software before using the online trading system to optimize the outcome.


5. How can I know if the system keep getting the most updated market information?
When the “clock” in the bottom right turns from green to red, it means that the Internet access is unstable or terminated. When your devices can access the Internet again, the system will be on-line automatically.




6. Reinstall JAVA Plug-in
6.1 Remove Java 7 (if needed)
Open “控制台”


Select “程式和功能”


For all “Java…”, right click one by one and select “解除安裝” in order to remove all Java plug-in.



6.2 Install Java 7 plug-in (if needed)
1. Please use the link below to Sun Microsystems website to download and install Java plug-in.
Java插件下載連結:
http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html
2. Select "Accept License Agreement“ and click "jre-7u55-windows-i586.exe" to download and install JRE 1.7.



3. Run the downloaded programme to install Java.
4. Reboot the devices. (If needed)


6.3 Clear Java Cache
1. Open “控制台” Open “控制台” again and select “Java”


2. Select "一般“ and click "設定(S)..."


3. Click "删除檔案(D)..." and then "復原預設值(R)"



6.4 Login and finish
1. Open online trading system webpage.
2. Open online trading system.
3. When you see the window below, if your Java version is 1.7 or later, select "更新"/ "稍後再更新", otherwise select "更新"


4. When you see the window below, please tick "針對來自.....“ and then click "執行"


5. Input login account and password


6. After login, you can see the interface similar to the below.


Disclaimer


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